Member Materials


Your member handbook is your go-to guide for health services. It tells you how you can get the most from your benefits. All new members receive a handbook in their welcome packet.

The Health Plan’s practice guidelines and criteria for medical necessity are based on well-supported clinical evidence. These guidelines are reviewed and updated on a regular basis or when new scientific evidence is published. They are available to our members or potential members upon request. 

Get Help and Material in Other Languages and Formats

If you need help with your health care, talking with us or reading what we send you, call us at 1.888.613.8385 (TTY: 711). We provide our materials in other formats and languages at no cost to you.