Provider Quick Reference Guide

Need assistance? Browse through the contact information below. Our helpful staff is just one call or email away!

Phone Numbers

Customer Service - Medicaid 1.888.613.8385

Customer Service - Fully-Funded

1.888.847.7902
Customer Service - Medicare 1.877.847.7907
Customer Service - Self-Funded 1.888.816.3096
Customer Service Provider Relations 1.877.847.7901
Behavioral Health Demographics and Clinical Reviews 1.877.221.9295
Coordination of Benefits (COB) 1.740.695.7903
Electronic Data Interchange (EDI) 1.740.699.6248
Palladian Health 1.877.244.8514
24/7 Physician Access Line 1.866.687.7347
24/7 Urgent and Emergent Admissions 1.800.304.9101

 

Fax Numbers

Behavioral Health 1.866.616.6255
Medical Fax 1.740.699.6163
Palladian Health 1.844.681.1205
Provider Relations 1.740.699.6169
Submit clinical information for review 1.888.329.8471

 

Email Contacts

Behavioral Health Forms

behavioralhealthdocuments@healthplan.org

Contracting

toprzadek@healthplan.org

Credentialing

dkaluger@healthplan.org

EDI

hpecs@healthplan.org