Provider Quick Reference Guide

Our dedicated and friendly staff at The Health Plan are here to assist you when issues, questions or concerns arise. We’ve compiled a quick reference guide that lists important contacts that are most relevant for our providers.
 

Phone Numbers

Customer Service - Fully Funded (including Commercial)
1.888.847.7902
Customer Service - Self-Funded
1.888.816.3096
Customer Service - Medicare
1.877.847.7907
Customer Service - Medicaid
1.888.613.8385
Behavioral Health (24/7)
1.877.221.9295
Paper Claims Submission
The Health Plan
1110 Main Street
Wheeling, WV 26003
Coordination of Benefits (COB)
1.740.695.7903
eviCore healthcare
1.877.791.4104
Physician Access Line (24/7)
1.866.687.7347
Email Provider Delivery Services 
Go to healthplan.org, For Providers > Overview > Contact
Provider Information
Go to healthplan.org, For Providers
Urgent and Emergent Admissions (24/7)
1.800.304.9101

 

Fax Numbers

Behavioral Health
1.866.616.6255
Medical Records
1.740.699.6163
Submit Clinical Information for Review
1.888.329.8471
Prepayment Review (Medicaid) 855.525.6214
Provider Appeals (Medicaid) 888.450.6025

 

Email Contacts

Behavioral Health
EDI
EDI@healthplan.org
eviCore healthcare

 

Mailing Addresses

Express Script's Medicaid Subrogation Division PO Box 14713, Lexington, KY 40512

 

Helpful Links

eviCore healthcare
evicore.com
Provider Search
THP Corporate Website
THP Provider Secure Website