A Health Insurance Provider Who’s Here for You

Attention - MyPlan Website & Mobile App Users!

  • Multi-Factor Authentication (MFA) – The first time you log into the new MyPlan website, you will be prompted to set up MFA. Simply follow the prompts, using your current MyPlan login credentials.
    Mobile App Users!

The New THP MyPlan App is ready for download and use as of today! 

We’re excited to announce that our new and improved THP MyPlan App is now available for download on the App Store/Google Play Store! You MUST delete your old APP and download the NEW THP APP.  This updated version includes several enhancements and features designed to improve your experience.

You will need to activate and login via Multi-factor (MFA) for increased security and protection.

For iOS Users:

Click Here: Apple users: Apple Users

For Android Users:
Click Here: Android users: Android Users

  1. Delete the Old App: To ensure a smooth transition and avoid any potential issues, please delete the old version of the app from your device.

Question can be directed to our Customer Service Department at 800.624.6961.

 

Change Healthcare Cyber Security Attack

Change Healthcare, a health care technology company that is part of Optum and owned by UnitedHealth Group, has confirmed that its cyberattack earlier this year impacted protected health information (PHI) data.  On August 5, 2024, The Health Plan received a Notice of Data Breach letter from Change Healthcare.  The notice did not identify any individuals whose information was impacted including individuals who are members of The Health Plan.  

If you are concerned about potential impact from Change Healthcare’s cyberattack, the link below is Change Healthcare’s data breach notice.  It provides additional information, including a toll-free call center phone number and information on no-cost credit monitoring and identity protection services available to individuals now.

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Don’t lose your benefits

Keeping your health insurance coverage is important. If you are a WV Medicaid or WVCHIP member and your contact info isn’t correct with the WV DoHS, they will not be able to notify you when it is time to renew your coverage. To update your address, phone number or email, you can email WV DoHS, call their Customer Service Center at 1-877-716-1212, or log into your WVPATH account.

Member Portal

Use our Member Portal to track payments (including copays and deductibles), find a doctor, print your Member ID card, and more. 

The Health Plan is also pleased to announce the addition of free Zoom for Healthcare as an option for our Medicare and Medicaid/CHIP members for all Clinical Service Programs! Click here to learn more. 

Find a Doctor

Use our online directories to search for doctors, specialists, or hospitals that accept The Health Plan insurance.

The Health Plan 2024 Wellness Exhibition


The Health Plan is proud to present our 2024 Wellness Exhibition - "Better You. Better Life." 

Join us Friday, November 1, from 10 a.m. to 5 p.m. at the Highlands Sports Complex to talk to vendors and participate in free health screenings.

Click Here to Learn More

THP 2024 Wellness Exhibition

Health and Wellness Resources

Health and Wellness Resources

Take charge of your health with our free healthy living tools.

Take charge of your health with our free healthy living tools.

Have Questions? We Can Help.

Contact Us

If you have questions or need help, we’re here for you. Fill out the form below and a care manager will reach out to you within 24 hours. You can also call us at 1-888-613-8385 during regular business hours (Monday-Friday, 8:00 a.m. to 5:00 p.m.).