A Health Insurance Provider Who’s Here for You
Attention - MyPlan Website & Mobile App Users!
- Multi-Factor Authentication (MFA) – The first time you log into the new MyPlan website, you will be prompted to set up MFA. Simply follow the prompts, using your current MyPlan login credentials.
Mobile App Users!
The New THP MyPlan App is ready for download and use as of today!
We’re excited to announce that our new and improved THP MyPlan App is now available for download on the App Store/Google Play Store! You MUST delete your old APP and download the NEW THP APP. This updated version includes several enhancements and features designed to improve your experience.
You will need to activate and login via Multi-factor (MFA) for increased security and protection.
For iOS Users:
Click Here: Apple users: Apple Users
For Android Users:
Click Here: Android users: Android Users
- Delete the Old App: To ensure a smooth transition and avoid any potential issues, please delete the old version of the app from your device.
Question can be directed to our Customer Service Department at 800.624.6961.
Change Healthcare Cyber Security Attack
Change Healthcare, a health care technology company that is part of Optum and owned by UnitedHealth Group, has confirmed that its cyberattack earlier this year impacted protected health information (PHI) data. On August 5, 2024, The Health Plan received a Notice of Data Breach letter from Change Healthcare. The notice did not identify any individuals whose information was impacted including individuals who are members of The Health Plan.
If you are concerned about potential impact from Change Healthcare’s cyberattack, the link below is Change Healthcare’s data breach notice. It provides additional information, including a toll-free call center phone number and information on no-cost credit monitoring and identity protection services available to individuals now.
Click Here for Member Updates
Please contact THP Customer Service with any questions.
Click Here for Provider Updates
Please contact your THP Practice Management Consultant with any questions.
Don’t lose your benefits
Keeping your health insurance coverage is important. If you are a WV Medicaid or WVCHIP member and your contact info isn’t correct with the WV DoHS, they will not be able to notify you when it is time to renew your coverage. To update your address, phone number or email, you can email WV DoHS, call their Customer Service Center at 1-877-716-1212, or log into your WVPATH account.
The Health Plan 2024 Wellness Exhibition
The Health Plan is proud to present our 2024 Wellness Exhibition - "Better You. Better Life."
Join us Friday, November 1, from 10 a.m. to 5 p.m. at the Highlands Sports Complex to talk to vendors and participate in free health screenings.
Health and Wellness Resources
Health and Wellness Resources
Take charge of your health with our free healthy living tools.
Take charge of your health with our free healthy living tools.