Contact Us
You can call us if you have a question about your insurance plan or a health problem. We can quickly help you if you have your member ID number, located on the back of your insurance card, with you when you call.
Our business hours are 8:00 a.m. to 5:00 p.m., EST.
Make sure to check out our FAQ page. You may find answers to your questions, such as how to get a replacement ID card or change your address, without needing to call or wait for a response!
General
| Corporate | 1.800.624.6961 |
| TTY/TDD: 711 (for hearing impaired only) | 1.800.622.3925 |
| Language Interpreter Services (at 1st prompt enter 22228, at 2nd prompt enter 3752) |
1.800.276.2519 |
| Fraud Hotline | 1.877.296.7283 |
Members
| HMO or POS | 1.888.847.7902 |
| PPO | 1.855.577.7123 |
| TPA | 1.888.816.3096 |
| Medicare (SecureCare & SecureChoice) | 1.877.847.7907 |
| WV Medicaid (Mountain Health Trust & West Virginia Health Bridge) | 1.888.613.8385 |
| Behavioral Health Services | 1.877.221.9295 |
| Pharmacy Services |
1.800.624.6961, ext. 7914 |
Providers
| Customer Service | 1.877.847.7901 |
| Referrals/Prior Authorization (listed below) | |
| Fully Insured (HMO, PPO, POS) |
1.888.847.7902 |
| Medicare | 1.877.847.7907 |
| Medicaid | 1.888.613.8385 |
| Self-Funded | 1.888.816.3096 |
| Behavioral Health | 1.877.221.9295 |
| Pharmacy |
1.800.624.6961, ext. 7914 |