Contact Us
Make sure to check out our FAQ page. You may find answers to your questions without needing to call or wait for a response!
General
| Corporate | 1.800.624.6961 |
| TTY/TDD: 711 (for hearing impaired only) | 1.800.622.3925 |
| Fraud Hotline | 1.877.296.7283 |
Members
| HMO or POS | 1.888.847.7902 |
| PPO | 1.855.577.7123 |
| TPA | 1.888.816.3096 |
| Medicare (SecureCare & SecureChoice) | 1.877.847.7907 |
| WV Medicaid (Mountain Health Trust & West Virginia Health Bridge) | 1.888.613.8385 |
| Behavioral Health Services | 1.877.221.9295 |
| Pharmacy Services |
1.800.624.6961, ext. 7914 |
Providers
| Customer Service | 1.877.847.7901 |
| Referrals/Pre-Authorization (listed below) | |
| Fully Insured (HMO, PPO, POS) |
1.888.847.7902 |
| Medicare | 1.877.847.7907 |
| Medicaid | 1.888.613.8385 |
| Self-Funded | 1.888.816.3096 |
| Behavioral Health | 1.877.221.9295 |
| Pharmacy |
1.800.624.6961, ext. 7914 |
