Contact Us

You can call us if you have a question about your insurance plan or a health problem. We can quickly help you if you have your member ID number, located on the back of your insurance card, with you when you call.

Make sure to check out our FAQ page. You may find answers to your questions without needing to call or wait for a response!

General

Corporate 1.800.624.6961
TTY/TDD: 711 (for hearing impaired only) 1.800.622.3925
Fraud Hotline 1.877.296.7283

Members

HMO or POS 1.888.847.7902
PPO 1.855.577.7123
TPA 1.888.816.3096
Medicare (SecureCare & SecureChoice) 1.877.847.7907
WV Medicaid (Mountain Health Trust & West Virginia Health Bridge) 1.888.613.8385
Behavioral Health Services 1.877.221.9295
Pharmacy Services

1.800.624.6961,

ext. 7914

Providers

Customer Service 1.877.847.7901
Referrals/Prior Authorization (listed below)  
Fully Insured (HMO, PPO, POS)

1.888.847.7902

Medicare 1.877.847.7907
Medicaid 1.888.613.8385
Self-Funded 1.888.816.3096
Behavioral Health 1.877.221.9295
Pharmacy

1.800.624.6961,

ext. 7914

General

Please do not include any confidential or personal information, such as protected health information, social security number, or tax ID. Please call our Customer Service Department if you need to talk about protected/private health information.

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