Log In Tips & Technical Information
Are you having MyPlan issues? Here are some common problems and solutions that can help you.
I forgot my username and/or password.
I am having trouble changing/updating my email address and/or password.
After logging into MyPlan, access the “My Account” page at the top of any page. On the “My Account” page, you can:
- Change your email
- Update your password
- Set security questions
- Edit notification preferences
I am unable to access my ID card or download EOB PDFs.
Please email the Customer Service Department at firstname.lastname@example.org.
I receive “It appears the form you just submitted was changed before sending it back to us” as an error message. What do I do?
Your web browser cache may be out of date. Look at what web browser (Google Chrome, Internet Explorer, Edge, Firefox, etc.) you are using. Then try one of the two options below:
I receive a “Security Authentication Token” error message when I submit a form or log in.
Please reference the solutions above. If you are still having problems, please email email@example.com.