The Health Plan has established policies and procedures to protect the privacy of our members' protected health information (PHI) from unauthorized or improper use. This includes PHI discussed verbally. For example, we have policies regarding verifying your identity before we discuss PHI over the phone. For more information about how we protect the privacy of your health information, please refer to your benefit materials.
I. Information Collected Online
How you use our website will determine whether or not we need to collect information from you and how much information we collect. For many features, we do not require any information on who you are or ask questions about you. For some of our features, we need to either verify your identity through a login process, or collect sufficient information from you to provide the service of that feature.
Email, Product Inquiry
We invite Users to send us secure messages regarding website accounts or our products or services. The website administrator does not disclose secure messages to any non-affiliated third parties.
The information provided through the use of these secure messages and feedback forms will be used by our representatives or other appropriate third parties who need to view this information to respond to the inquiry.
Members have the ability to discuss medical issues online with health coaches. Messages sent by or to members who choose to use these online services will be recorded in transaction logs, which may be reviewed to monitor the overall effectiveness of the services and the responsiveness of the physicians and health coaches.
We also invite Users to send emails and access products and services from non-related service providers through links on the THP web pages. Users should also review the privacy polices contained on these websites for information regarding how the service providers use the information.
A cookie is a small piece of information about an Internet session that may be created when an individual accesses a website.
Cookies can contain a variety of information, including the name of the website that issued them, where on the site the User visited, passwords, and even User names and credit card numbers that have been supplied via forms. Note that most web browsers can be modified by the User to prevent cookies from being attached to the User.
II. Use of Information Collected Online
We do not sell your non-public personal information to anyone.
All information submitted by any individual to us may be retained to provide a record of such communications and to comply with any applicable legal and/or regulatory requirements and may be verified for accuracy. In addition:
We use any information submitted by you on our websites as well as information submitted by you on sites of non-related service providers that are linked to healthplan.org to provide improved customer service, to provide relevant health care related information, to update information we have about you and/or your group, and to monitor the effectiveness of our online services. In some cases, we may use such information to provide you with access to information on our products and services and to those offered by our affiliates.
If you request to receive e-mail website updates and special notices from our websites, we will use the name and e-mail information you supply to provide those e-mails through our own facilities or those of a contracted service supplier. You may remove yourself from these mailings at any time by following the removal instructions included in all such messages. Your e-mail address information will be used only for The Health Plan-related mailings and will not be given, sold or rented to any other party for any other use without your prior approval.
Information may also be "cleansed" (stripped of any information which could identify you personally, such as your name or e-mail address), aggregated with other data, and used for general research, classification purposes, marketing, or other purposes without permission, but only in non-individually identifiable forms.
III. Access to Information Collected Online
A. Employees - Certain employees may be provided with information regarding Users in order to respond to the individual's needs and provide requested information regarding specific products or services. Certain employees will also be provided with information regarding Users in order to administer their or their group's benefit programs and to monitor the effectiveness of the online services. Our employees are required, by written confidentiality statements, corporate policies, and state or federal laws or regulations to maintain the confidentiality of personal information and to use strict standards of care in handling the information. Employees who do not conform to these confidentiality requirements are subject to disciplinary sanctions that may include dismissal.
B. The Health Plan Affiliates, Business Associates and Service Providers - We may disclose Users' personal information collected through our Web sites as permitted by law to affiliates including, but not limited to, preventive health services, along with non-related service providers that assist us in meeting the needs of our customers. Information collected by affiliates and non-related service providers may also be shared with us as permitted by law. All such information will be disclosed to respond to the individual's needs and to provide information about products or services offered by or through THP, our affiliates and the non-related service providers. Personal information is treated with the same standards of confidentiality that we apply to other confidential information. Our subsidiaries and affiliates are subject to our corporate policies regarding privacy and confidentiality and our non-related service providers and Business Associates are legally bound by contract to employ at least the same strict standards of confidentiality as we employ.
C. Third Parties - Other than as set forth above, the website administrator does not transmit any personal information collected through our websites to any third party without the permission of the individual. Personal information may be transmitted, however, if there is a specific need to complete a transaction requested by the individual. Health plan administrators will have access to online enrollment applications, but not to other personal information we collect online.
D. Online Communication Services - We have access to messages sent by or to members who choose to use any online communications services. We will not release the content of specific messages to any third party without the member's consent, unless permissible or required under applicable state or federal law.
IV. Compliance Assurance
A. Security - The website administrator uses commercially reasonable computer security technology selected and implemented to provide adherence to the security and privacy policies described in this online posting. Although reasonable efforts have been made to protect your information from unauthorized use or alteration, you should be aware there is always some risk in sending information over the Internet.
B. Account Access - Consistent with the requirements set forth under certain state and federal laws, we grant access to personal information only to those employees, affiliates and third parties as required to provide healthcare products and services, or as you permit. All such employees, affiliates and third parties are subject to privacy policies, at least as restrictive as the policy described in this online document.