Customer Service Rep

Customer Service Rep
Wheeling, WV Charleston, WV
Operations: Medicaid, Medicare, Self-Funded, Commercial
Manager of Department

Responsible for answering telephone calls in a prompt and courteous manner (to achieve abandonment standards) and answering members and providers questions with a quick and accurate response. 

Also responsible for timely completion of all correspondence and reporting functions associated with the customer service department.

  • Individual must be a high school graduate or equivalent with at least one year experience in an office setting preferred;
  • Individual must be proficient in personal computer software applications;
  • Ability to interact well with others;
  • Strong organizational, verbal and written communication and telephone skills and be able to multi-task;
  • Individual with knowledge of CPT, ICD-9 coding, medical terminology, prescription coding and coordination of benefits ruling helpful.

Employment Documents


Or, if you are interested in a fast-paced career with us, please send resume with salary requirements to:

HR Department 
1110 Main Street
Wheeling, WV 26003-2704