Nurse Information Line
Always someone to turn to… This means whatever time of the day or night a health concern arises.
The nurse information line provides members with access to a nurse, 24 hours a day, 7 days a week. It has been a feature of The Health Plan since 1994.
For immediate assistance, contact the nurse information line by calling a nurse directly at 304.639.8597.
You will speak with a registered nurse if you have concerns about a specific issue. The nurse can help if you need assistance accessing services or obtaining urgent/emergent care out of the area. The nurse information line is not meant to replace any services offered by our health care providers. This includes after-hours assistance. The after hours nurse is not able to process referrals, check eligibility/claims, verify benefits, or send new ID cards. Such services can be obtained during regular business hours by calling The Health Plan's Wheeling office toll-free at 1.800.624.6961.
You can also fill out our form below if you would like a nurse to contact you. Please note that submitting by e-form, it can be up to 24 hours before you receive a response.