Manager, Medicaid Customer Service

Manager, Medicaid Customer Service
Charleston, WV
Operations, Government Programs Medicaid
Director of Department

The Medicaid Manager is responsible for monitoring, educating, training and managing the Medicaid CSR unit. The manager will also help coordinate and assist other departments with special projects; and work with other Operations Managers with staff education, communication, issues and procedures. 

  • Bachelor's Degree or equivalent 5 years experience in government programs
  • Must be able to work on several projects concurrently
  • Must have excellent organizational skills, initiation, motivation and the ability to interact well with others
  • Must be proficient in personal computer software applications such as Word and Excel
  • Must have strong oral and written communication skills
  • Must have cultural sensitivity
  • Must have leadership qualities
  • Own transportation is required
  • Must be willing to learn any new software programs to assist with daily tasks

  • Proven ability to manage projects and produce deliverables within established timeframes
  • Previous call center supervisory experience
  • Previous claims processing experience
  • Previous Medicaid experience
  • Ability to work independently

Employment Documents


Or, if you are interested in a fast-paced career with us, please send resume with salary requirements to:

HR Department 
1110 Main Street
Wheeling, WV 26003-2704