Contact Us

Whatever questions or issues you may have, here are some ways to get in touch with us.

General

Corporate 1.800.624.6961
TTY/TDD: 711 (for hearing impaired only) 1.800.622.3925
Fraud Hotline 1.877.296.7283
Email Us  

Members

HMO or POS 1.888.847.7902
PPO 1.855.577.7123
TPA 1.888.816.3096
Medicare (SecureCare & SecureChoice) 1.877.847.7907 
WV Medicaid (Mountain Health Trust & West Virginia Health Bridge) 1.888.613.8385 
Behavioral Health Services 1.877.221.9295 
Pharmacy Services 1.800.624.6961, ext. 7914

Providers

Customer Service 1.877.847.7901 
Referrals/Pre-authorization (listed below)  
Fully Insured, including commercial plans (HMO, PPO, POS) 1.888.847.7902
Medicare 1.877.847.7907
Medicaid 1.888.613.8385
Self-Funded 1.888.816.3096
Behavioral Health 1.877.221.9295
Pharmacy 1.800.624.6961, ext. 7914

Employers

Managed Workers' Compensation Program 1.888.847.7810