- Customer Service
-
St. Clairsville
P: 1.800.624.6961
Email: hpecs@healthplan.org
Hours: Mon. - Fri.,
8:30am to 5:00pmMassillon
P: 1.800.426.9013
Email: hpecs@healthplan.org
Hours: Mon. - Fri.,
8:00am to 5:00pm
Are you connected? You can check member eligibility, review claims, review referrals and precertifications using HealthTrio. Customer Service Representatives are available for you to contact. Their numbers are listed on the left hand side of this webpage.
Find providers using our Provider Search. Search for NPI# using our NPI Search. View Pharmacy benefit information, newsletters and important pharmacy news updates.
Listed below are Resources that you as a Provider can utilize to help you answer your questions. The Health Plan Provider Manual gives you an overview of The Health Plan and its structure so that you can function more effectively as a provider.
NPI Search
Search for NPI # of Physician, Hospital or Pharmacy.
Provider Documents
- The Health Plan Provider Manual
- Provider Focus Newsletters
- The Health Plan Service Area
- Product Matrix Information
- Electronic Communication material
- 2007 Julian Calendar
- 2008 Julian Calendar
Forms
Find information on Credentialing Forms, Prenatal Risk Screen Form, ER Contact Form and Provider Update Form and more.
Behavioral Health Unit
Find Crisis Encounter Report Forms, Treatment Continuation Request Forms, and Psychological Testing Preauthorization Request Forms.
Quality Management
View policies and procedures, guidelines and program evaluations.
Disease Management Program
View program description and guidelines for diabetes, COPD and chronic heart failure.
Pharmacy Services
View benefit information, newsflashes and customer service phone numbers.
Provider Pharmacy Information
View information for downloading Epocrates tab, link to the Epocrates website and FDA website, Prior Authorization Forms, pharmacy newsletters and contact information for The Health Plan.
Resources
View links to a variety of important Provider Resources.