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Provider Files & Forms

Members enrolled in our HMO and POS products are required to select a Primary Care Physician (PCP) who acts as the coordinator of care for the patient. Members must contact their PCP prior to making appointments with specialty providers. Upon assessment of the patient needs, the PCP may find it appropriate to refer the patient to other participating specialty providers.

The Health Plan contracts with providers in order to obtain quality care at an affordable price. This enables us to contain premium increases to our membership. All services that can be properly performed by Health Plan providers must be referred in-plan. Services, which are not available through this in-plan network require preauthorization via an out-of-plan referral.

In addition to the Provider Manual and that training that accompanies it, The Health Plan Customer Service Represenatives are always available to assist in any way possible by calling 1.800.624.6961/740.695.7901 in the Ohio Valley/Mountaineer Region and 1.888.830.4370/740.330.4370 in the HomeTown Region. Listed below are links to help you access other helpful resources and documents.

In order to view some of these materials, you will have to have a copy of Adobe Acrobat Reader installed on your computer. If you do not, you can download and install the latest Acrobat Reader software free. Download Adobe Reader.

PROVIDER UPDATE FORM

Users will need to have the most recent version of Adobe Acrobat or Adobe Reader (7.0 or greater). Users can fill out the following form ONLINE by clicking through the fields or "tabbing". Once the information is properly filled out, users then will click "Submit by Email". (Please note: if a field is required, the form will ask you to fill in the required pieces before sending it or it will not be delivered). Users without the most recent verison of Adobe Acrobat or Reader, can scroll to the bottom of the form and click "Print Form". The form will be printed for the user to manually fill out and return to The Health Plan Provider Relations either by mail or fax.

Standards of Practice & Guidelines

The guidelines below are updated every two years or with changes and mailed to providers. Please call 1.800.624.6961, ext. 7659 or 740.695.7659 if you require another set of guidelines and we will mail them out to you. If you have additional questions about the Disease Management Guidelines, you can call 740.699.6110.

  • Guidelines for Preventive Health (see pdf below)
  • Management of COPD
  • Management of Diabetes Mellitus
  • Management of Chronic Heart Failure (CHF)
  • Substance Abuse
  • Management of Depression
  • Standards for Patient Records
  • Standards for Access to Care and Services 

Categories

Additional Medicare Care Fraud, Waste and Training Tools

Below is a Slide Presentation on FWA, a testing tool and answer key if you choose to measure the training by you and your staff. This is NOT a requirement and does not need to be returned to The Health Plan. please see the below attachments to access this important and helpful information.

Please do not hesitate to contact our Provider Relations representatives for any assistance.

DME Information

Listed below are links to documents for providers seeking information about Durable Medical Equipment and Supplies (DME). 

Provider Behavioral Health Unit Files & Forms

You can reach the Behavioral Health Unit at 1.877.221.9295 (24 hours a day) with any questions. Fax requests for treatment and reporting of crisis encounters to 740.699.6255 or 1.866.616.6255. This is a dedicated fax line that is available to the BHU staff only.

Provider Disease Management Files & Forms

The Health Plan’s Disease Management and Health Promotion Programs are multi-disciplinary and continuum-based systems developed to proactively identify populations with, or at risk for, chronic medical conditions. Populations currently being managed include members with diabetes, chronic heart failure, and chronic obstructive pulmonary disease. The Health Plan’s pregnant members are also monitored with the intent to identify those at high risk for premature delivery.  

  • Disease Management Program Descriptions (see file below)
  • COPD Guidelines
  • Diabetes Guidelines
  • Heart Failure Guidelines

The guidelines above are updated every two years or with changes and mailed to providers. Please call 1.800.624.6961, ext. 7659 or 740.695.7659 if you require another set of guidelines and we will mail them out to you. If you have additional questions about the Disease Management Guidelines, you can call 740.699.6110.

Provider Pharmacy Files & Forms

Contact a a Pharmacy Representative. You will be directed to an email address of a Pharmacy Representative.

  •   Medicare Part D Billing - Pharmacy Training 

    Link to CMS website presentation addressing special interest topics, such as new electronic transactions, point-of-sale facilitated enrollment of dual beneficiaries, Katrina out-of-network access, coverage of drugs: Medicaid versus Medicare, and Medicare Part B versus Part D, to pharmacies participating in the Medicare prescription drug program.

  • Epocrates

    Link to Epocrates website with premium products for mobile devices.

  • FDA website

In order to view some of these materials, you will have to have a copy of Adobe Acrobat Reader installed on your computer. If you do not, you can download and install the latest Acrobat Reader software free. Download Adobe Reader.

Documents

Order by : Name | Date | Hits [ Descendent ]

2009 Julian Calendar 2009 Julian Calendar

Date added: 01/02/2009
Filesize: 107.26 kB
Downloads: 470

2010 Consultation Guidelines 2010 Consultation Guidelines

Date added: 01/27/2010
Filesize: 31.34 kB
Downloads: 537

2010 Julian Calendar 2010 Julian Calendar

Date added: 02/09/2010
Filesize: 79.24 kB
Downloads: 414

BMI Chart BMI Chart

Date added: 09/19/2009
Filesize: 64.52 kB
Downloads: 472

CMS: A Health Care Provider's Guide to the HIPAA Privacy Rule CMS: A Health Care Provider's Guide to the HIPAA Privacy Rule

Date added: 11/19/2008
Filesize: 58.43 kB
Downloads: 446

Emergency Medical Information Emergency Medical Information

Date added: 01/02/2009
Filesize: 820.44 kB
Downloads: 490

For users with Adobe Acrobat/Reader 7.0 or greater.

The Health Plan has devised a form that will provide emergency response personnel and various physicians who may care for the member in event of a hospitalization, with a quick, at-a-glance medical history. Additional information that is important in caring for patients is also included. Emergency response personnel have supported us in the need for this information to be available. We have encouraged our members to complete an EMI form and keep it a location of their choice in their homes.

The Health Plan’s EMI is available to fill out online by clicking the link above as a .pdf download.

The availability of a free decal identifying that EMI is available in the home can be found at www.vialoflife.

We hope that you will assist your patients if they need help in completing this form. Please feel free to call the Quality Improvement Department at 800.624.6961, Ext. 7659 or 740.695.7659.

Patient Assessment Tool Patient Assessment Tool

Date added: 10/24/2007
Filesize: 36.45 kB
Downloads: 457

Use in conjunction with prior authorization form for Customized Equipment, Orthotics, and Prosthetics.

PET CT Review Tool PET CT Review Tool

Date added: 09/19/2009
Filesize: 24.58 kB
Downloads: 452

Practitioner Procedural Manual Practitioner Procedural Manual

Date added: 06/07/2010
Filesize: 4.57 MB
Downloads: 727

The purpose of this manual is to give you an overview of The Health Plan and its structure so that you can function more effectively as a provider.

In addition to this manual and the training that accompanies it, The Health Plan Customer Service Representatives are always available to assist in any way possible by calling 1.800.624.6961/740.695.7901 for the St. Clairsville Office and 1.888.830.4370/740.330.4370 for the Massillon Office.

Practitioner's Rights Practitioner's Rights

Date added: 09/19/2009
Filesize: 33.66 kB
Downloads: 485

Information pertaining to Credentialing/Recredentialing, Standards for Participation and Practitioner's Rights.

Preventative Health Guidelines Preventative Health Guidelines

Date added: 01/06/2010
Filesize: 827.15 kB
Downloads: 509

Smoking Cessation Referral Form Smoking Cessation Referral Form

Date added: 09/24/2009
Filesize: 28.94 kB
Downloads: 446

Form to be used in referring patient to The Health Plan's Smoking Cessation Program.

Standards for Participation Standards for Participation

Date added: 09/19/2009
Filesize: 19.15 kB
Downloads: 464

Listing of credentials required to become a Health Plan Provider.

Users with Adobe Acrobat or Adobe Reader 7.0 or greater will be able to fill out the following form below ONLINE by clicking on the fields or "tabbing" through the fields. Once the information is properly filled out, users then will click "Submit by Email". (Please note: if a field is required, the form will ask you to fill in the required pieces before sending or it will not go through).

If users do not or cannot have the the lastest Adobe Acrobat or Adobe Reader, they can scroll to the bottom of the forms and click on "Print Form". The form will be printed for the user to then manually fill out and return to Health Plan Provider Relations either by mail or fax.

State of Ohio Credentialing Form State of Ohio Credentialing Form

Date added: 04/19/2010
Filesize: 580.94 kB
Downloads: 763

State of West Virginia Credentialing Form State of West Virginia Credentialing Form

Date added: 09/19/2009
Filesize: 123.39 kB
Downloads: 497

The Health Plan Product Matrix The Health Plan Product Matrix

Date added: 12/03/2009
Filesize: 347.38 kB
Downloads: 545

Included in this document are screen shots of Health Plan and THP Insurance Company Member I.D. Card Samples.

The Health Plan Provider Informational Packet The Health Plan Provider Informational Packet

Date added: 02/09/2010
Filesize: 660.06 kB
Downloads: 764

Informational materials used to assist and facilitate providers in various areas that have been identified by The Health Plan's Quality Improvement Department as opportunities for improvement.

The Health Plan Service Area The Health Plan Service Area

Date added: 09/19/2009
Filesize: 89.04 kB
Downloads: 521

The Health Plan geographic area covers a large portion of Eastern Ohio and Northern and Central West Virginia as shown on this map of the plan service area regions.

Ohio Valley/Mountaineer Region
TF: 1.800.624.6961
Email: hpecs@healthplan.org
Hours: Mon- Fri., 8:30 am to 5:00 pm

HomeTown Region
TF: 1.800.426.9013
Email: hpecs@healthplan.org
Hours: Mon- Fri., 8:00 am to 5:00 pm

 

Resources for Providers

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