Provider Files & Forms
Members enrolled in our HMO and POS products are required to select a Primary Care Physician (PCP) who acts as the coordinator of care for the patient. Members must contact their PCP prior to making appointments with specialty providers. Upon assessment of the patient needs, the PCP may find it appropriate to refer the patient to other participating specialty providers.
The Health Plan contracts with providers in order to obtain quality care at an affordable price. This enables us to contain premium increases to our membership. All services that can be properly performed by Health Plan providers must be referred in-plan. Services, which are not available through this in-plan network require preauthorization via an out-of-plan referral.
In addition to the Provider Manual and that training that accompanies it, The Health Plan Customer Service Represenatives are always available to assist in any way possible by calling 1.800.624.6961/740.695.7901 in the Ohio Valley/Mountaineer Region and 1.888.830.4370/740.330.4370 in the HomeTown Region. Listed below are links to help you access other helpful resources and documents.
In order to view some of these materials, you will have to have a copy of Adobe Acrobat Reader installed on your computer. If you do not, you can download and install the latest Acrobat Reader software free. Download Adobe Reader.
PROVIDER UPDATE FORM
Users will need to have the most recent version of Adobe Acrobat or Adobe Reader (7.0 or greater). Users can fill out the following form ONLINE by clicking through the fields or "tabbing". Once the information is properly filled out, users then will click "Submit by Email". (Please note: if a field is required, the form will ask you to fill in the required pieces before sending it or it will not be delivered). Users without the most recent verison of Adobe Acrobat or Reader, can scroll to the bottom of the form and click "Print Form". The form will be printed for the user to manually fill out and return to The Health Plan Provider Relations either by mail or fax.
Standards of Practice & Guidelines
The guidelines below are updated every two years or with changes and mailed to providers. Please call 1.800.624.6961, ext. 7659 or 740.695.7659 if you require another set of guidelines and we will mail them out to you. If you have additional questions about the Disease Management Guidelines, you can call 740.699.6110.
- Guidelines for Preventive Health (see pdf below)
- Management of COPD
- Management of Diabetes Mellitus
- Management of Chronic Heart Failure (CHF)
- Substance Abuse
- Management of Depression
- Standards for Patient Records
- Standards for Access to Care and Services
Categories
Additional Medicare Care Fraud, Waste and Training Tools
Below is a Slide Presentation on FWA, a testing tool and answer key if you choose to measure the training by you and your staff. This is NOT a requirement and does not need to be returned to The Health Plan. please see the below attachments to access this important and helpful information.
Please do not hesitate to contact our Provider Relations representatives for any assistance.
DME Information
Listed below are links to documents for providers seeking information about Durable Medical Equipment and Supplies (DME).
Provider Behavioral Health Unit Files & Forms
You can reach the Behavioral Health Unit at 1.877.221.9295 (24 hours a day) with any questions. Fax requests for treatment and reporting of crisis encounters to 740.699.6255 or 1.866.616.6255. This is a dedicated fax line that is available to the BHU staff only.
Provider Disease Management Files & Forms
The Health Plan’s Disease Management and Health Promotion Programs are multi-disciplinary and continuum-based systems developed to proactively identify populations with, or at risk for, chronic medical conditions. Populations currently being managed include members with diabetes, chronic heart failure, and chronic obstructive pulmonary disease. The Health Plan’s pregnant members are also monitored with the intent to identify those at high risk for premature delivery.
- Disease Management Program Descriptions (see file below)
- COPD Guidelines
- Diabetes Guidelines
- Heart Failure Guidelines
The guidelines above are updated every two years or with changes and mailed to providers. Please call 1.800.624.6961, ext. 7659 or 740.695.7659 if you require another set of guidelines and we will mail them out to you. If you have additional questions about the Disease Management Guidelines, you can call 740.699.6110.
Provider Pharmacy Files & Forms
Contact a a Pharmacy Representative. You will be directed to an email address of a Pharmacy Representative.
- Medicare Part D Billing - Pharmacy Training
Link to CMS website presentation addressing special interest topics, such as new electronic transactions, point-of-sale facilitated enrollment of dual beneficiaries, Katrina out-of-network access, coverage of drugs: Medicaid versus Medicare, and Medicare Part B versus Part D, to pharmacies participating in the Medicare prescription drug program.
- Epocrates
Link to Epocrates website with premium products for mobile devices.
- FDA website
In order to view some of these materials, you will have to have a copy of Adobe Acrobat Reader installed on your computer. If you do not, you can download and install the latest Acrobat Reader software free. Download Adobe Reader.
Documents
CMS: A Health Care Provider's Guide to the HIPAA Privacy Rule
| Date added: | 11/19/2008 |
| Filesize: | 58.43 kB |
| Downloads: | 446 |
Emergency Medical Information
| Date added: | 01/02/2009 |
| Filesize: | 820.44 kB |
| Downloads: | 490 |
For users with Adobe Acrobat/Reader 7.0 or greater.
The Health Plan has devised a form that will provide emergency response personnel and various physicians who may care for the member in event of a hospitalization, with a quick, at-a-glance medical history. Additional information that is important in caring for patients is also included. Emergency response personnel have supported us in the need for this information to be available. We have encouraged our members to complete an EMI form and keep it a location of their choice in their homes.
The Health Plan’s EMI is available to fill out online by clicking the link above as a .pdf download.
The availability of a free decal identifying that EMI is available in the home can be found at www.vialoflife.
We hope that you will assist your patients if they need help in completing this form. Please feel free to call the Quality Improvement Department at 800.624.6961, Ext. 7659 or 740.695.7659.
Patient Assessment Tool
| Date added: | 10/24/2007 |
| Filesize: | 36.45 kB |
| Downloads: | 457 |
Use in conjunction with prior authorization form for Customized Equipment, Orthotics, and Prosthetics.
Practitioner Procedural Manual
| Date added: | 06/07/2010 |
| Filesize: | 4.57 MB |
| Downloads: | 727 |
The purpose of this manual is to give you an overview of The Health Plan and its structure so that you can function more effectively as a provider.
In addition to this manual and the training that accompanies it, The Health Plan Customer Service Representatives are always available to assist in any way possible by calling 1.800.624.6961/740.695.7901 for the St. Clairsville Office and 1.888.830.4370/740.330.4370 for the Massillon Office.
Practitioner's Rights
| Date added: | 09/19/2009 |
| Filesize: | 33.66 kB |
| Downloads: | 485 |
Information pertaining to Credentialing/Recredentialing, Standards for Participation and Practitioner's Rights.
Preventative Health Guidelines
| Date added: | 01/06/2010 |
| Filesize: | 827.15 kB |
| Downloads: | 509 |
Smoking Cessation Referral Form
| Date added: | 09/24/2009 |
| Filesize: | 28.94 kB |
| Downloads: | 446 |
Form to be used in referring patient to The Health Plan's Smoking Cessation Program.
Standards for Participation
| Date added: | 09/19/2009 |
| Filesize: | 19.15 kB |
| Downloads: | 464 |
Listing of credentials required to become a Health Plan Provider.
Users with Adobe Acrobat or Adobe Reader 7.0 or greater will be able to fill out the following form below ONLINE by clicking on the fields or "tabbing" through the fields. Once the information is properly filled out, users then will click "Submit by Email". (Please note: if a field is required, the form will ask you to fill in the required pieces before sending or it will not go through).
If users do not or cannot have the the lastest Adobe Acrobat or Adobe Reader, they can scroll to the bottom of the forms and click on "Print Form". The form will be printed for the user to then manually fill out and return to Health Plan Provider Relations either by mail or fax.
State of Ohio Credentialing Form
| Date added: | 04/19/2010 |
| Filesize: | 580.94 kB |
| Downloads: | 763 |
State of West Virginia Credentialing Form
| Date added: | 09/19/2009 |
| Filesize: | 123.39 kB |
| Downloads: | 497 |
The Health Plan Product Matrix
| Date added: | 12/03/2009 |
| Filesize: | 347.38 kB |
| Downloads: | 545 |
Included in this document are screen shots of Health Plan and THP Insurance Company Member I.D. Card Samples.
The Health Plan Provider Informational Packet
| Date added: | 02/09/2010 |
| Filesize: | 660.06 kB |
| Downloads: | 764 |
Informational materials used to assist and facilitate providers in various areas that have been identified by The Health Plan's Quality Improvement Department as opportunities for improvement.
The Health Plan Service Area
| Date added: | 09/19/2009 |
| Filesize: | 89.04 kB |
| Downloads: | 521 |
The Health Plan geographic area covers a large portion of Eastern Ohio and Northern and Central West Virginia as shown on this map of the plan service area regions.
Provider Search
Ohio Valley/Mountaineer Region
TF: 1.800.624.6961
Email: hpecs@healthplan.org
Hours: Mon- Fri., 8:30 am to 5:00 pm
HomeTown Region
TF: 1.800.426.9013
Email: hpecs@healthplan.org
Hours: Mon- Fri., 8:00 am to 5:00 pm
Resources for Providers
I want to . . .
- Find a medication through Medco
- How well is your practice doing?
Access a performance improvement CME activity from NCQA to evaluate how well your practice manages pediatric ADHD patients and more.
- Visit Vision Services Plan (VSP)
Questions concerning your Vision Services can be found here.
- Secure Provider website
- Contact Provider Relations