The Health Plan Behavioral Health Unit offers Case Management Services. These services are available to members who are diagnosed with only behavioral health problems as well as those who are afflicted with a combination of medical and behavioral health problems

The goal of Behavioral Health Case Management is to work members and families grow toward independence with their behavioral health disease or state. This is accomplished through assisting them with education, management of resources and encouraging them to continue services according to treatment plan. The Case Manager addresses not only the symptoms of the illness, but also psychosocial problems affecting the member’s everyday life and treatment.

This is a telephonic program. If we are unable to reach the member by phone, an introductory letter is sent out to the member and the member has the opportunity to call us back to seek Case Management services.

If you feel that you have a patient who would benefit from Case Management services, or have any questions concerning Behavioral Health, please call the Unit at 1.800.624.6961, ext 7301 or 740.695.7301.