Sunday, February 05, 2012
   
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Provider Services

Welcome Health Plan Providers.

Are you connected? You can check member eligibility, review claims, review referrals and precertifications using our Secure Provider Website. Customer Service Representatives are available for you to contact. Their numbers are listed on the left hand side of this webpage.

Find providers using our Provider Search. Search for NPI# using the National NPI Search . View Pharmacy benefit information, newsletters and important pharmacy news updates.

Within this website, you will find resources that you as a Provider can utilize to help you answer your questions. Make sure you check out The Health Plan Provider Manual. It gives you an overview of The Health Plan and its structure so that you can function more effectively as a provider.

If you have questions or need help, call us in the Ohio Valley/Mountaineer Region at 1.800.624.6961, Monday through Friday from 8:30am to 5:00pm or 1.800.426.9013 in the HomeTown Region, Monday through Friday from 8:00am to 5:00pm. You can also email us. 

 

Flu Vaccine Season Information

Flu Vaccine Billing Guidelines & Related Services

The Health Plan will accept all CPT codes and Medicare codes were applicable.

Each line of business has special billing reimbursement guidelines are as follows:

  • Commercial or HMO: vaccines are billed to The Health Plan
  • Medicare SecureCare: vaccine are billed to The Health Plan
  • Mountain Health Trust/WV Medicaid: vaccines are billed to the State Bureau of Medical Services. Vaccines for these member are provided at no cost by the State if participating in the VFC- Vaccine For Children program. Check with your Provider or refer these members to one of the local Health Departments.
  • Self Funded Employer Groups: have distinct benefit guidelines that could preclude payment for vaccination services. Please contact the Health Plan directly Customer Service Department at 1.800.624.6961, ext. 7902 or 740.695.7902.

Non Covered Services

“CDC and the Advisory Committee on Immunization Practices (ACIP) recommends flu vaccination as the first and most important step in protecting against the flu, however, neither CDC nor ACIP is expressing a preference of one vaccine over another at this time.”last updated on CDC website July 6, 2011.

  • 87804 Infectious agent antigen detection: Influenza is NOT covered by The Health Plan is not medically necessary in the immediate care of a patient. During influenza season, testing of selected patients presenting with respiratory illnesses compatible with influenza can help establish whether influenza is present in a specific patient populations and help health-care providers determine how to use their clinical judgment for diagnosing and treating respiratory illness. Testing need not be done for all patients. If the services were medically necessary, please bill the service and all applicable diagnosis to explain the medical need.
   

Ohio Valley/Mountaineer Region
TF: 1.800.624.6961
Email: hpecs@healthplan.org
Hours: Mon- Fri., 8:30 am to 5:00 pm

HomeTown Region
TF: 1.800.426.9013
Email: hpecs@healthplan.org
Hours: Mon- Fri., 8:00 am to 5:00 pm