The information provided on this website in the Pharmacy section is provided for Members with prescription coverage only. If you are uncertain about your coverage, please contact our Pharmacy Services Department at 1.800.624.6961, ext. 7914.
As a Health Plan member, you may obtain your prescription at any participating Health Plan network pharmacy. For the location of a participating pharmacy call Medco Health Solutions at 1.800.988.2262 or visit www.medcohealth.com.
In situations of emergency need for a prescription outside The Health Plan service area, please contact Medco Health for the location of a participating pharmacy in that area.
Members may request an exception for a drug that is non-formulary. The exception process allows The Health Plan to review member requests for non-covered pharmaceuticals. The exception process can be initiated by the member or physician by calling Pharmacy Services at 1.800.624.6961, ext. 7914 or emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Your Pharmacy Benefits
Find descriptions and procedures for group pharmacy benefit riders, definitions, exclusions & limitations, procedures to obtain prescription benefits and more with this informative guide.
Find a Drug
Find brand-name and generic prescription medications that are preferred for use by The Health Plan. The Health Plan maintains an open formulary with certain restrictions across several therapeutic classes.
As a Health Plan member, you have access to Medco for secure and convenient prescription management. Order prescription refills online, request prescription renewals, locate a pharmacy and so much more. Call the Medco Member Help Desk at 1.800.988.2262 for questions or more information. You can also click on the Medco link to go directly to their website.
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Ohio Valley/Mountaineer Region
P: 1.800.624.6961, ext. 7914
TTY/TDD: 1.800.622.3925
Email: pharmacy@healthplan.org
Hours: Mon- Fri., 8:30 am to 5:00 pm
HomeTown Region
P: 1.800.624.6961, ext. 7914
TTY/TDD: 1.877.236.2291
Email: pharmacy@healthplan.org
Hours: Mon- Fri., 8:30 am to 5:00 pm


