Sunday, February 05, 2012
   
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Member Services

Welcome Health Plan Members!

If you need any written information provided by The Health Plan in an alternate language or format due to special needs such as vision or reading impairments or language translation difficulties please contact The Health Plan's Customer Service Department at 740.695.7902 or toll-free 1.888.613.8385, Monday through Friday, 8:30am to 5:00pm. Listed below is just some of the information we have for our Members on our website. If you are looking for more information about Preventive Health, Alcohol & Driving, Stress Tips, BMI, Bullying, Healthy Nutrition and more, visit the Health & Wellness > Wellness Resources area of our site.

 Member Rights & Responsibilities  (35k)

 The Health Plan Service Area  (89k)

 Services Requiring PreAuthorization  (14k)

 A Brief Introduction to Our Website  (1.2MB)

 Guide to HP Services (1.6MB)

Tip: The volume of calls we receive is typically higher on Mondays. You may receive quicker service if you call us on another day of the week. During regular business hours - If you leave a message in our voice mail system, please be aware that every attempt will be made to return your call the same day. After hours - Please leave a message in our 24-hour voice mail system. Your call will be returned the next business day.
 

Live Right. Be Well. Take steps to build a better health at home. Visit Health Education Answers, brought to you by Eli Lilly and created just for you. Health Education Answers is a web-based program designed to help promote health and wellness. This module features interactive quizzes, screeners, empowerment tools, and challenges in addition to in-depth topics about ADHD (Attention Deficit Hyperactivity Disorder), Bipolar Disorder, Depression, Diabetes, Heart Health, Medication Safety, Men’s Health, Schizophrenia, Smoking & Addictions, Weight Management, and Women’s Health. Start making changes in your life. Register online at Health Education Answers and select "Launch" to begin today! 

 

Accident/Emergency Information

 Envelope of Life/ Emergency Medical Information (820k)
What is an EMI? An EMI or Emergency Medical Information is a form that provides valuable information in a quick glance to medical personnel that need to take care of you. You can also call The Health Plan at 1.800.624.6961, Ext. 7659 or 740.695.7659 for a copy of the EMI form

 Accident Report (253k)
This form is to be filled out if Health Contract contains a subrogation clause. The Health Plan is obligated to recover any claim payments made on your behalf from the third party's insurance carrier or from you if you received that claim payment. Contact our Funds Recovery Department at 1.800.624.6961, ext. 7903 if you have any questions, or to give the information by phone.

Users with the most recent version of Adobe Acrobat or Adobe Reader (7.0 or greater) can fill out the form ONLINE and click "Print Form" when finished and mail or fax to the appropriate department.

   

Ohio Valley/ Mountaineer Region Office
P: 740.695.7902
TF: 1.888.847.7902
F: 740.699.6163
Email: information@healthplan.org
Hours: Mon- Fri., 8:30 am to 5:00 pm

HomeTown Region Office
P: 330.837.6880
TF: 1.800.426.9013
F: 330.830.5634
Email: information@healthplan.org
Hours: Mon- Fri., 8:00 am to 5:00 pm