Member Services

Welcome Health Plan Members!

If you need any written information provided by The Health Plan in an alternate language or format due to special needs such as vision or reading impairments or language translation difficulties please contact The Health Plan's Customer Service Department at 740.695.7902 or toll-free 1.888.613.8385, Monday through Friday, 8:30am to 5:00pm. Listed below is just some of the information we have for our Members on our website. If you are looking for more information about Preventive Health, Alcohol & Driving, Stress Tips, BMI, Bullying, Healthy Nutrition and more, visit the Health & Wellness > Wellness Resources area of our site.

 Member Rights & Responsibilities

• Commercial Group Coverage  (35k)
• Mountain Health Trust/Mountain Health Choice (128k)
• SecureCare/SecureChoice (133k)

 The Health Plan Service Area  (89k)

 Services Requiring PreAuthorization  (14k)

 A Brief Introduction to Our Website  (1.2MB)

 Guide to HP Services (1.6MB)

Tip: The volume of calls we receive is typically higher on Mondays. You may receive quicker service if you call us on another day of the week. During regular business hours - If you leave a message in our voice mail system, please be aware that every attempt will be made to return your call the same day. After hours - Please leave a message in our 24-hour voice mail system. Your call will be returned the next business day.
 

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