Member Services
Welcome Health Plan Members! The Health Plan wants to help you build and maintain good health for you and your family. Our website gives you a wide array of tools that allow you to view your claims, find a doctor or hospital and improve your overall health using our Health & Wellness area.Wellness Services
At The Health Plan, our benefits and programs encourage people to stay healthy by seeking preventive care and medical treatment at the onset of illness. We invite you to take advantage of the wealth of information and services offered here to enhance your well-being.Pharmacy Services
As a Health Plan member, you may obtain your prescription at any participating Health Plan network pharmacy. For the location of a participating pharmacy call Medco Health Solutions at 1.800.988.2262 or visit www.medcohealth.com.Provider Services
Welcome Health Plan Providers. Are you connected? You can check member eligibility, review claims, review referrals and precertifications using our secure Provider website. Customer Service Representatives are available for you to contact.
Need Help?
Contact our Ohio Valley/Mountaineer Region office, located in St. Clairsville, Ohio, toll-free at 1.800.624.6961 or 740.695.3585 or contact our HomeTown Region office, located in Massillon, Ohio, toll-free at 1.877.236.2289 or 330.834.2200.
The Health Plan Formulary is a listing of generic and brand-name prescription medications that are preferred for use by The Health Plan. The Health Plan maintains an open formulary with certain restrictions across several therapeutic classes. In these classes, the preferred drugs will be a covered benefit when dispensed at participating pharmacies.
The Health Plan may add or remove drugs from our formulary during the year. To inquire about the status of a drug on the formulary visit www.medcohealth.com or call Customer Service at 1.800.592.4465 in the St. Clairsville area or 1.800.593.0339 in the Massillon area, 24 hours a day, 7 days a week, except Thanksgiving and Christmas. For the hearing and speech impaired (TTY/TDD) call 1.800.716.3231. If we remove drugs from our formulary, or add prior authorization, quantity limits and/or step therapy restrictions on a drug, or move a drug to a higher cost-sharing tier, we must notify members who take the drug that it will be removed at least 60 days before the date that the change becomes effective, or at the time the member requests a refill of the drug, at which time the member will receive a 60 day supply of the drug. If the Food and Drug Administration deems a drug on our formulary to be unsafe or the drug's manufacturer removes the drug from the market, we will immediately remove the drug from our formulary and provide notice to members who take the drug.
Members with a three-tiered benefit will have coverage of non-preferred drugs at the highest or third tier. Members prescribed with a non-preferred drug are encouraged to consult their provider to see if they can use a first- or second-tier drug for their condition.
Latest News
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ATTENTION: EDUCATORS! Do you work with children in grades K-12 at a public, private, or parochial school? Are you interested in implementing more health and wellness activities with your students? Does a lack of funding and...
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FEDERAL EMPLOYEES: Update on language FEDERAL EMPLOYEES: The Office of Personnel Management (OPM) has determined that several 2012 Federal Employee Health Benefits (FEHB) brochures contain an inaccurate statement under "Section 1. Facts...
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NEW! HP Video Clip on Community Service Check out our NEW video clip about what The Health Plan does for the community! Click on The Health Plan apple on the right hand side of the homepage.
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HealthWise Newsletter
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