Member Services
Welcome Health Plan Members! The Health Plan wants to help you build and maintain good health for you and your family. Our website gives you a wide array of tools that allow you to view your claims, find a doctor or hospital and improve your overall health using our Health & Wellness area.Wellness Services
At The Health Plan, our benefits and programs encourage people to stay healthy by seeking preventive care and medical treatment at the onset of illness. We invite you to take advantage of the wealth of information and services offered here to enhance your well-being.Pharmacy Services
As a Health Plan member, you may obtain your prescription at any participating Health Plan network pharmacy. For the location of a participating pharmacy call Medco Health Solutions at 1.800.988.2262 or visit www.medcohealth.com.Provider Services
Welcome Health Plan Providers. Are you connected? You can check member eligibility, review claims, review referrals and precertifications using our secure Provider website. Customer Service Representatives are available for you to contact.
Need Help?
Contact our Ohio Valley/Mountaineer Region office, located in St. Clairsville, Ohio, toll-free at 1.800.624.6961 or 740.695.3585 or contact our HomeTown Region office, located in Massillon, Ohio, toll-free at 1.877.236.2289 or 330.834.2200.
Here For You!
The Health Plan of the Upper Ohio Valley, Inc. was established in 1979 through provisions under the Federal HMO Act. As a federally qualified and state-certified, 501(c)(4) not-for-profit HMO, our goal is to provide high quality, comprehensive and cost effective health care to residents of Ohio and West Virginia.
The Health Plan is West Virginia’s first and largest HMO, and is a licensed health-insuring corporation ( HIC) in Ohio with a service area encompassing 41 counties. Cities served include Wheeling, Weirton, Morgantown, Clarksburg and Parkersburg in West Virginia, and Akron, Canton, Cambridge, Dover/New Philadelphia, Steubenville and Zanesville in Ohio. Our extensive provider network includes nearly 4,000 physicians, 63 hospitals, and a national network of more than 52,000 pharmacies.
In July 2003, The Health Plan purchased HomeTown Health Network, a Massillon-based managed care org
anization, from Akron General Health System. On April 1, 2006, HomeTown’s membership and that of its divisions – which included HomeTown Health Plan, HomeTown Insurance Group, HomeTown Administrative Services – were transferred to The Health Plan, completing the merger of HomeTown into its parent company.
A strong, regional plan with a distinct, local market focus.
The Health Plan employs 400 people and maintains offices in three locations throughout its service area: St. Clairsville, OH ~ The Upper Ohio Valley Region; Massillon, OH ~ The HomeTown Region; and Morgantown, WV ~ The Mountaineer Region.
The Health Plan takes pride in maintaining its community, not-for-profit status. We’ve been able to develop new lines of business and expand our markets while remaining locally managed, which we believe benefits our members. These business lines include HMO, PPO, POS, Medicare Advantage, WV Medicaid (Mountain Health Trust), VEBA administration, workers’ compensation programs and a variety of TPA services.
Solid strategies have led to consistent, steady growth for The Health Plan. With over 380,000 members enrolled across our diverse product lines, The Health Plan’s size is also a strength. Over 60 percent of Health Plan members are enrolled through their employers, while over 15,000 members are enrolled in Medicare programs and more than 150,000 are covered under managed workers’ compensation programs.
Being one of the most financially stable managed care organizations in both West Virginia and Ohio has been a key to The Health Plan’s success. We spend 91 cents of every healthcare premium dollar to pay claims. The remainder is used to cover administrative overhead – a low seven percent administrative cost – and any surplus at the end of the year is invested as equity and reserved for the protection of our members. In 2009, total reserves exceed $150 million.
Helping members stay healthier, while helping employers provide high-quality health coverage for their employees.
The Health Plan offers a complete line of managed care products and services designed to provide clients with innovative healthcare benefits at a reasonable cost. These include:
- Fully Insured Health Maintenance Organization (HMO)
- Fully Insured Preferred Provider Organization (PPO)
- Fully Insured Point-of-Service (POS)
- SecureCareHMO & SecureChoicePPO Medicare Advantage Plans
- Self-funded Health Plans (EPO, PPO, POS, HMO)
- Exclusive Stop Loss Coverage
- Medicare Select Plans – A, C, D and F are available
- Mountain Health Trust – W.V. Medicaid
- Ohio Workers' Compensation Programs
- Self-funded Workers' Compensation programs
- Complete VEBA Administration and TPA Services
- Access to many ancillary benefits such as group term life, AD & D, STD, LTD, Dental, Vision, Prescription Drugs and COBRA Administration
Latest News
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ATTENTION: EDUCATORS! Do you work with children in grades K-12 at a public, private, or parochial school? Are you interested in implementing more health and wellness activities with your students? Does a lack of funding and...
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FEDERAL EMPLOYEES: Update on language FEDERAL EMPLOYEES: The Office of Personnel Management (OPM) has determined that several 2012 Federal Employee Health Benefits (FEHB) brochures contain an inaccurate statement under "Section 1. Facts...
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NEW! HP Video Clip on Community Service Check out our NEW video clip about what The Health Plan does for the community! Click on The Health Plan apple on the right hand side of the homepage.
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HealthWise Newsletter
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