Contact Us




Department	St. Clairsville	Massillon
To contact us by email, click here.
Main	740.695.3585 or 1.800.624.6961	330.834.2200 or 1.877.236.2289
Customer Service (providers)	740.695.7901	330.830.4370 or 1.888.830.4370
Customer Service (members)	740.695.7902 or 1.888.847.7902	330.837.6880 or 1.800.426.9013
Customer Service (PPO members)	740.699.6273 or 1.855.577.7123
Customer Service (ASO members)	740.695.7910 or 1.888.816.3096
Referrals/Pre-Authorization	740.695.7905 or 1.800.526.7511	330.830.4370 or 1.888.830.4370
Coordination of Benefits	740.695.7903	330.834.2266
Enrollment Services	740.695.3585
Pension	740.695.7906 or 1.866.581.8302
SecureCare/SecureChoice Current Members (Medicare Advantage)	740.695.7907 or 1.877.847.7907	330.834.2301 or 1.877.236.2296
SecureCare/SecureChoice Prospective Member (Medicare Advantage)	1.877.847.7915	1.877.236.2290
Mountain Health Trust Members	740.695.7904 or 1.888.613.8385
Medicaid	740.695.7904 or 1.888.613.8385
Managed Workers' Compensation Program	740.695.7678 or 1.888.847.7810
Case Management Program	740.695.7644 or 740.695.7643
Outpatient and Elective Services	740.695.7905 or 1.800.526.7511	330.830.4370 or 1.888.830.4370
Pharmacy Services	1.800.624.6961, ext. 7914	1.800.624.6961, ext. 7914
TTY/TDD (for hearing impaired only)	1.800.622.3925	1.877.236.2291
FRAUD! Hotline	740.699.6111 or 1.877.296.7283	1.877.296.7283
EDI Support	740.695.7649 or 1.800.624.6961, ext. 7649	740.695.7649 or 1.800.624.6961, ext. 7649

St. Clairsville Office
52160 National Road East
St. Clairsville, OH 43950

Massillon Office
100 Lillian Gish Blvd.
PO Box 4816
Massillon, OH 44648

Morgantown Office
1137 Van Voorhis Rd.
Morgatown, WV 26505