Welcome Health Plan Members!
The Health Plan of the Upper Ohio Valley is happy to be your healthcare insurance provider. We are committed to making sure you are satisfied. You will see our commitment to excellent customer service whenever you interact with our employees.
You can count on The Health Plan to provide professional and personalized services to you all of the time. We will answer any questions you have about claims, benefits, and more in a timely and friendly manner. It is important to us to make sure you are happy.
Listed below are just some of the information we have for Members on our website:
For members experiencing a critical illness or injury, The Health Plan provides specially trained registered nurses in case management to assist in coordinating care and services. If you believe you could benefit from this program, you can contact the case managers by calling our Medical Department at 740.695.7644 or 740.695.7643 or toll-free at 1.800.624.6961, ext. 7644 or 7643.
You can also submit a Member Case Management Referral Form online.
If you need someone to talk to about a health concern you may have, our Nurse Referral Form will help you to get in touch with one of our many nurses, 24 hours a day, seven (7) days a week.
Browse our website to find more important information, log in securely for claims information, or simply contact us. If you need any written information provided by The Health Plan in an alternate language or format due to special needs such as vision, reading impairments, or language translation difficulties, please contact our Customer Service Department at 740.695.7902 or toll-free at 1.888.613.8385, Monday through Friday, 8:30am to 5:00pm.
The volume of calls we receive is typically higher on Mondays. You may receive quicker service if you call us on another day of the week. If you leave a message in our voicemail system, during regular business hours, please be aware that every attempt will be made to return your call the same day. After hours, please leave a message in our 24-hour voicemail system. Your call will be returned the next business day.