Ways to Contact Us

Last Updated: 7/1/2014 12:51:19 PM

EMAIL US!

BY PHONE:

Department St. Clairsville Massillon
Main 740.695.3585 or 1.800.624.6961 330.834.2200 or 1.877.236.2289
Customer Service (providers) 740.695.7901 or 1.877.847.7901 330.830.4370 or 1.888.830.4370
For faster service, dial direct for a PPO representative.
PPO Members 740.699.6273 or 1.855.577.7123  
For faster service, dial direct for a ASO representative.
ASO Members 740.695.7910 or 1.888.816.3096  
Customer Service (members) 740.695.7902 or 1.888.847.7902 330.837.6880 or 1.800.426.9013
Behavioral Health Unit 740.695.7896 or 1.877.221.9295 330.834.2354 or 1.877.221.9295
Referrals/Preauthorization 740.695.7905 or 1.800.526.7511 330.830.4370 or 1.888.830.4370
Coordination of Benefits 740.695.7903 330.837.6880
Enrollment Services 740.695.3585 330.834.2200
Pension 740.695.7906 or 1.866.581.8302  
Medicare Advantage Members
(SecureCare, SecureChoice & SecureAdvantageRx)
740.695.7907 or 1.877.847.7907 330.834.2301 or 1.877.236.2296
Mountain Health Trust Members 740.695.7904 or 1.888.613.8385  
Managed Workers' Compensation Program 740.695.7678 or 1.888.847.7810  
Case Management Program 740.695.7644 or 740.695.7643  
Outpatient and Elective Services 740.695.7905 or 1.800.526.7511 330.830.4370 or 1.888.830.4370
Pharmacy Services 1.800.624.6961, ext. 7914 1.800.624.6961, ext. 7914
TTY/TDD (for hearing impaired only) 1.800.622.3925 1.877.236.2291
FRAUD! Hotline 740.699.6111 or 1.877.296.7283 1.877.296.7283
EDI Support 740.695.7649 or 1.800.624.6961, ext. 7649 740.695.7649 or 1.800.624.6961, ext. 7649