We understand how important it is to keep your personal information private and secure. We take your privacy very seriously. The Health Plan wants you to know what we do with any information about you that we collect from our website.
Casual visitors to this website:
The Health Plan collects the Internet domain name and IP address of the computer you use to visit www.healthplan.org. We also obtain the type and version of the web browser you use along with the date and time of each visit to each webpage you access. This is typically the same amount of information that most websites collect from your computer. The Health Plan collects this information for the purposes of running summary reports for analyzing website traffic and bandwidth load analysis. For the casual visitor, no personally identifiable medical information is collected.
Visitors who submit electronic forms on this website:
If you fill out any of the online forms on our site to request services such as changing address, requesting ID cards, changing your primary care physician, or sending us comments, this personally identifiable information will be kept confidential and will not be shared, given, or sold to any third parties unless those third parties are business partners of The Health Plan whose services are required to provide service to you. This information you provide to us online will only be used to respond to any request for services and will be stored on secure computer systems that have technical and physical safeguards in place to protect your information.
By providing us with your email address in an online form, you are indicating that you wish to be contacted by us via return email. If you do not wish to be contacted by email, please indicate you would prefer a phone call or postal mail.
This privacy statement does not apply to third-party external links from this website because those sites are out of Health Plan control.
The particular service or treatment listed on The Health Plan's website is not a guarantee that it is covered under your benefit plan. Your benefit plan may or may not cover all preventive services described. For more information on your benefits coverage, please refer to your Certificate of Coverage. For more complete information regarding benefits, limitations, and exclusions, call The Health Plan's Customer Service Department in the Ohio Valley/Mountaineer Region, Monday through Friday, 8:30am to 5:00pm at 1.888.847.7902 or in the HomeTown Region, Monday through Friday, 8:00am to 5:00pm at 1.800.426.9013.